Returns & Refunds Policy
Returns & Refunds Policy
We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return your order within 30 days of receiving it for a full refund — no questions asked, and at no cost to you. Returns are free, and this policy applies to every customer we serve, wherever you are.
Your 30-Day Money-Back Guarantee
You have 30 calendar days from the date your package is delivered to request a return. Once we receive your returned item, we will issue a full refund of what you paid, including any original shipping cost. Return shipping is on us — there is nothing for you to pay.
Return Eligibility
To be eligible for a refund, items must be returned in a resalable condition: unused, unwashed, and in the original packaging with all tags, seals, and accessories included. Items that have been used, altered, or damaged after delivery cannot be accepted for a refund. If your item arrived damaged or defective, please see the section below — that is always covered.
How to Start a Return
Simply email us within 30 days of delivery and let us know your order number and which item you would like to return. We will reply with a prepaid return label and the return address, and we will arrange the collection with the carrier for you. You do not need to pay for postage or arrange anything yourself.
Sending Your Item Back
Pack the item securely in its original packaging, attach the prepaid label we send you, and hand the parcel to the carrier. Please keep the drop-off receipt or tracking number until your refund has been completed, so we can trace the parcel if needed. We recommend returning items within 7 days of receiving the label.
Refunds
Once your return arrives at our warehouse, we inspect it and process your refund within 3 business days. The refund is issued to your original payment method. Depending on your bank or card provider, it may take an additional 5–10 business days for the funds to appear on your statement. You will receive an email confirmation as soon as the refund has been issued.
Exchanges
If you would prefer a different item, size, or colour instead of a refund, let us know in your email and we will arrange an exchange at no extra cost. If the replacement you choose costs more, we will contact you about the difference; if it costs less, we will refund the difference to you.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, faulty, or is not what you ordered, please contact us within 30 days of delivery with your order number and a photo of the item. We will resolve it straight away — with a replacement, a full refund, or another solution that works for you. You will not be asked to pay for return shipping in these cases.
Orders That Cannot Be Returned
For hygiene and safety reasons, items that have been opened, used, or had their protective seal broken cannot be returned unless they are faulty. Gift cards and items marked as final sale are also not eligible for a refund. Everything else is covered by the 30-day guarantee.
Contact Us
If you have any questions about returns or refunds, or you would like to start a return, please contact us at:
Email: lindataylorccib0cq0@hotmail.com